If you are dissatisfied with your purchase, you may return the item in its original, unused condition (including all original packaging and tags) within 60 days for a full refund, less shipping costs.

Footwear returns will be accepted on unworn shoes with unmarked soles. We cannot accept shoes that are returned without the original shoebox. Handbag returns must have the Bluefly security tag attached. Handbags received without a Bluefly security tag will be sent back to the customer.

Note: For watches and fine jewelry, please refer to our "About Warranties and Returns" section for watches and fine jewelry below.

What is the status of my return?

Returns will be processed within 10 business days from the date we receive your package. Kindly allow 3-5 business days for the return credit to post to your account from the date your return is processed. To track the status of your return package back to our fulfillment center, keep your return tracking number. Track delivery at www.ups.com.

How can I track the status of my order?

When your order ships from our fulfillment center, you will receive an email confirmation with your shipment tracking number. To obtain a delivery status, enter your tracking number at www.ups.com. For orders shipping to Canada, enter your tracking number at http://worldtrack.dhlglobalmail.com. Or, track your order status by clicking here.

How long will it take for me to receive my order?

Orders are usually received within 7-10 business days.

Shipping Methods (USA)

Standard Shipping - Orders shipped via Standard Shipping are usually delivered within 5-7 business days from the order's ship date. Most Standard Orders are processed and shipped within 1-2 business days. Orders are shipped and delivered on business days (Monday through Friday, except major holidays).

2nd Day Shipping - Orders shipped via 2nd Day Shipping are usually delivered within 2-3 business days from the order's ship date. 2nd Day orders placed by 12:00 p.m. EST on a business day will usually be processed and shipped the same day. Orders placed after 12:00 p.m. EST will be processed and shipped the next business day. Orders are shipped and delivered on business days (Monday through Friday, except major holidays).

Express 1 Day Shipping - Orders shipped Express 1 Day Shipping are usually delivered within 1 business day from the order's ship date. Overnight orders placed by 12:00 p.m. EST on a business day will usually be processed and shipped the same day. Orders placed after 12:00 p.m. EST will usually be processed and shipped the next business day. Orders are shipped and delivered on business days (Monday through Friday, except major holidays).

What is the cost of shipping?

Bluefly offers low, flat-rate $7.95 U.S. ground shipping. So, regardless of how many items you order, you will only pay $7.95 for shipping. Click here for additional information about our shipping options.

What is the cost of return shipping?

For your convenience, a pre-paid UPS domestic return shipping label is provided when you complete the online return form.

Complimentary Return Shipping: We offer complimentary return shipping if you use our pre-paid return label and opt to return your merchandise for Bluefly store credit.

Low Return Shipping Fees: If you use our pre-paid return label and request a refund to your credit card, a return shipping fee in the amount of $6.95 will be deducted from your refund.

Use your Own Shipping Method: Of course, you may use the shipping method of your choice at your own expense (we strongly suggest using a traceable shipping method). In this case, no return shipping fees will be deducted from your refund.

Please see International Orders for information about international returns.

To what address should I ship returns?

Please ship returned items to:
Bluefly Customer Returns Department
5389 E. Provident Drive
Cincinnati, OH 45246

Can I exchange an item?

Bluefly carries limited inventory, therefore we are unable to process exchanges. If you are dissatisfied with an item, please return the item using our easy, online return form. Then place a new order online for an alternative product. If you require assistance from one of our fashion-forward FlyReps, call Customer Service at 877.BLUEFLY.

Do you offer gift cards?

At this time, we do not offer gift cards. If you would like assistance selecting a gift, please contact Customer Service at 877.BLUEFLY. Our FlyReps are expert shoppers with real fashion know-how.

How much will I be charged for sales tax?

Sales tax is automatically applied to your Bluefly.com order in accordance with indiv idual state and local regulations if your shipping address is in one of the following states: NY and OH. Appropriate tax charges will appear on the "Review Order" page during checkout.

Do you ship to my country?

To see our international shipping policy, please see our section on International Orders.

Can I change an existing order?

We rely on a heavily automated process to provide you with the fastest service possible. Due to this automation, we are unable to make changes to an order after the order has been placed. We apologize for any inconvenience that this may cause.

Can I cancel an existing order?

An order can be cancelled if it is in Pending status. Orders that are processing or shipped (fulfilled) cannot be cancelled. We apologize for any inconvenience that this may cause. If you wish to cancel a Pending order, please call Customer Service at 877.BLUEFLY. Click here to check your order status.

Can I re-route my shipped package to another shipping address?

For security purposes, we are unable to redirect a shipped package to a secondary shipping address. We apologize for any inconvenience that this may cause. If our shipper is unable to deliver the package to the address that you provided, the parcel will be returned to our warehouse and processed as a return.

Do you offer price adjustments?

We offer a one time price adjustment if an item is marked down within 10 days of the original date of purchase. To receive a price adjustment, please contact Customer Service.

What is your return policy for fine jewelry?

If you are not satisfied with your purchase, you can return any watch or fine jewelry item in its original, unused condition (including all original packaging and tags) within 30 days for a full refund. Please follow the special return instructions included in your watch or fine jewelry order. Note that fine jewelry returns require a return authorization number. If you have any questions, kindly call Customer Service at 1.877.BLUEFLY.

What if I receive an incorrect or damaged item?

In the unlikely event that you receive an incorrect or damaged item, please call Customer Service at 877.BLUEFLY for assistance.

What forms of payment do you accept?

Bluefly is proud to accept American Express, MasterCard, Visa, Discover Card, Bill Me Later^® and Google Checkout. We do not accept cash, checks or cash-on-delivery (C.O.D.).

When will I be billed for my order?

You will be billed for your order after the order ships from our fulfillment center.

Can I order by phone, email or fax?

We have a team of fashion-forward FlyReps ready to take your order by phone. To protect your security, we do not accept orders via email or by fax. To place an order now, call Customer Service at 1.877. BLUEFLY.

How do I change my email preferences or account information?

Log in to your account by clicking on the "My Account" located in the top navigation bar: http://www.bluefly.com/myaccount/my_account.jsp
Enter your email address and password
Click on the "Continue" button
You will now be logged into your account
Click on the "Edit" button located next to section you wish to edit
Update your new information
Click on the "Make Changes" button

I put something in my shopping bag and it's gone. Why?

If you choose to leave the site or if your shopping session times out, your shopping bag will retain your selections for one-hour. After an hour, merchandise is placed back onto our virtual shelves so other customers have the opportunity to make a purchase. It's just like a shopping cart in a store; if you left a retail store to have a latte and then returned later in the day, it is likely that the items in your cart will have been placed back on the shelves for other customers to purchase. Because Bluefly sells items of limited quantities, we urge you to purchase the items you are interested in when you see them.

The item I want is sold out. Will you get more in?

Generally, once a product is sold out, it is unlikely that we will receive another shipment. Products that we carry may only be available to us in limited sizes and quantities. However, every day at 6:31 a.m. EST we load new merchandise, so we suggest that you check the site regularly for your must-have item.

I forgot my password.

If you forget your password, we can e-mail it to your account's email address. If you would like to do that now, please follow the instructions below:

Click on My Account located in the top navigation bar.
Directly under the password field is a link that says "Help, I forgot my password."
You will be taken to the password screen, where you will be prompted to enter in your email address
Type your email address and click the "Get Your Password."
We will send an email with a temporary password. For security purposes, your original password will be reset by our system.
Go back to the homepage Bluefly and continue to shop
When you're ready to proceed to check out, enter your email address and your new temporary password.
You can change your temporary password by clicking on "edit" under My Account

To protect your security, Bluefly.com will automatically delete any saved credit card information if your password is changed. Simply re-enter any credit card information you wish to store the next time you shop with us.

Please note: your password is case-sensitive.

How do I shop by designer?

To see a complete list of the designers we currently have on the site, simply click either women, men, or house at the top of the home page to be taken to that department. Click on the link that says "shop by designer" on the upper left-hand side and you will be taken to a page with all of our current designers, listed in alphabetical order.

How do I use a promotional code?

To use the promotional code you have, please follow these steps:

After you have finished shopping, click on your shopping bag.
Click "Proceed to Checkout."

If you already have a Bluefly account:

Under "Returning Customers" enter your email address and password. Click the login button.

If you have previously ordered from Bluefly and opted to have your shipping and billing information saved, you will bypass the payment page. Enter your promotional code on the bottom of the Review and Order page in the box that says, "Enter a promo code."
Promotion codes are case sensitive.

After you enter the promotional code, click the "submit code" button and it will be applied to your order.

Once a promotional code has been applied to the order, enter your billing information and click the "Continue" button.

If you do not have a Bluefly account:

Select "Guest Checkout."
Provide necessary billing and shipping information and click "Continue."
On the lower section of the payment page, look for the box that says, "Enter a promo code." Promotion codes are case sensitive.
After you enter the promotional code, click the "Submit Code" button and it will be applied to your order.
Review and place your order by clicking "Place Order Now."

Please note: Promotional codes can only be used once and cannot be combined with any other discount or promotion.

How do I make purchases on Bluefly?

Bluefly uses a simple and secure checkout process for quick, easy purchasing. If you already have a Bluefly account, go to "My Account" and enter your email address and password. Click Continue. If you do not have a Bluefly account and you are ready to checkout, click on your shopping bag. Click "Guest Checkout" and follow the steps to checkout. You will be given the option to create a Bluefly account, which will allow you to view your order status, edit email preferences, and much more.

Is it safe to use my credit card on Bluefly.com?

Yes, shopping at Bluefly is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Bluefly ever see it.

In the rare instance that an unauthorized person obtains your credit card information and uses it, by federal law, you are only liable for the first $50. In any instance where you have discovered or suspect fraud, you need to immediately contact your credit card company. Because we are so confident in our security measures, we will reimburse you for the $50 not covered by your credit card company. That's our Bluefly Security Guarantee. And for you, it means there is no risk shopping at Bluefly.

Is my personal information kept private?

Bluefly is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. We have taken many measures to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience.

We consider the information you choose to share with us personal and confidential. We may use information about the kinds of products you buy from Bluefly to make other marketing offers to you, unless you tell us not to. We may share this information with consultants or service providers to help Bluefly serve you better. Of course, to the extent that we would ever share any of that information with a consultant or service provider, we would only do so if that party agreed to protect your private information by adopting a privacy policy at least as stringent as our own. To the extent that you use electronic wallet technology provided by a portal, such as AOL's quick checkout feature or MSN's passport technology, we may share some of your purchase information with that portal to assist that portal in serving you better. However, rest assured that we would only share that information with the portal you had used and then only to the extent that such portal agreed to protect your private information by adopting a privacy policy at least as stringent as our own. Except as provided above, as required by law, or in the event of a merger, consolidation, or sale of all or substantially all of Bluefly's assets, we will not sell or otherwise share any of your purchase information with any third party without your permission. Please read the complete Bluefly Privacy Policy.

What is the warranty on Gucci watches featured in the September 2009 watch event?

A two year warranty card and booklet accompanies each Gucci timepiece purchase. Complete warranty information is provided in the warranty booklet upon purchase.

What else do I need to know about promotions?

Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
Promotions do not apply to gift certificates, gift-wrapping, shipping, applicable taxes or duties or similar services.
Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
Free shipping promotions are valid for U.S. standard ground shipping within the 50 United States.
For promotions requiring a minimum order size, charges for gift-wrapping, shipping, applicable taxes and duties, and credits from gift certificates do not count towards the minimum order size requirement.
For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
Promotional items are available only while supplies last; Bluefly does not issue rain checks for items that run out of stock.
Bluefly can, at its sole discretion, extend or terminate a Promotion at any time.

What is the "Retail Value" price?

The retail value is the price that, in the reasonable estimation of our buyers, an item may be offered on a regular basis in either the United States or abroad before any discounts, sales or promotions. In determining retail value, our buyers sometimes rely upon information provided by our vendors. Please note that because of the great number of products we sell, we cannot guarantee that any particular item is being sold at the indicated retail value in any particular location at any particular time. Sales may or may not have actually occurred at the retail value.

Do you have a catalog?

Bluefly does not have traditional paper catalogs - the shopping experience at Bluefly is exclusively online.

Who do I contact to carry my goods?

We are always working to improve the selection of great name brand and designer fashions, accessories and home furnishings. Please feel free to send an email to: merchantinfo@bluefly.com. Please include your name, company name, telephone number, what you sell and your email address.

Does Bluefly have an affiliate program?

Yes! To learn more about Bluefly's affiliate program, please visit our affiliate program information pages by clicking the link in the bottom navigation of any page on our site.

At what hours is customer service available?

FlyReps are available by phone at the following times:

Monday through Friday: 8:00 a.m. to 9:00 p.m. EST.
Saturday: 10:00 a.m. to 6:00 p.m. EST.
Sunday: 12:00 p.m. to 6:00 p.m. EST.

For all other times, please visit our contact us page.